Refunds & Returns

Subject to exceptions, Eyres is happy to exchange or refund your purchase within 28 days of delivery, for online orders the 28 days starts after you have received your order.

Your refund will be credited to the original payment card.

Unwanted goods must be returned in a fully resalable condition and any tags must be intact.

We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

Please check the individual product terms and conditions to confirm whether your item is eligible for return.

We are unable to offer an exchange or refund on the below products, unless they are mis-described or faulty:

  • Beds & mattresses
  • Custom made and altered items
  • Special orders

We are also unable to offer an exchange or refund on orders where the product was damaged following acceptance on your behalf by the below location types:

  • Freight forwarding companies
  • Hotels
  • B&Bs
  • Storage and relocation companies

Unfortunately for health and hygiene reasons we are unable to exchange or refund the following products:

  • Once the original packaging has been opened or damaged, duvets, pillows and bed spreads unless faulty
  • Unless faulty, gift food or any products containing alcohol

We are also unable to refund the following products:

  • Gift cards cannot be refunded

This policy does not affect your statutory rights relating to faulty or mis-described goods or your right to cancel orders under the consumer protection (distance selling) regulations further details of which are available from the local trading standard department or citizen’s advice bureau.

Please check the individual product terms and conditions to confirm whether your item is eligible for return.

We are unable to offer an exchange or refund on the below products, unless they are mis-described or faulty:

  • Beds & mattresses
  • Custom made and altered items
  • Special orders

We are also unable to offer an exchange or refund on orders where the product was damaged following acceptance on your behalf by the below location types:

  • Freight forwarding companies
  • Hotels
  • B&Bs
  • Storage and relocation companies

Unfortunately for health and hygiene reasons we are unable to exchange or refund the following products:

  • Once the original packaging has been opened or damaged, duvets, pillows and bed spreads unless faulty
  • Unless faulty, gift food or any products containing alcohol

We are also unable to refund the following products:

  • Gift cards cannot be refunded

This policy does not affect your statutory rights relating to faulty or mis-described goods or your right to cancel orders under the consumer protection (distance selling) regulations.

Further details are available from the local trading standard department or citizens advice bureau.