Delivery Information

For delivery addresses not on the UK mainland – please contact us prior to placing your order. We are able to arrange deliveries throughout Europe and Worldwide subject to quantities and shipping costs. Please note that our current delivery areas exclude parts of Scotland. For more information on which postcodes we deliver to, please contact our helpful team 01246 276011.

Available 5 days a week (Monday to Friday, 10:00am to 5:00pm). Once all your items are in stock, we will contact you to arrange a delivery or collection date.

Distances are based on our postcode S41 7SB. Delivery by a two-man Eyres delivery team, where possible.

Delivery charges

 Basket value under £100 Basket value £100-£250 Basket value £250+
£4.95£9.95  Priced by location

Priced by location

Collection Within 25 miles 25-75 miles 76-150 miles Over 150 miles
FREE£20£39£75£95

Some products must be delivered on our 2-man delivery service due to their dimensions or weight.

If we need to charge extra for delivery this will be clearly indicated on the shopping basket page before you add any card details.

Please note: If you have any access issues (i.e. narrow country lanes, narrow drive) you need to make us aware of this in the comments box after you have input your address details. Failure to do so may incur a delivery surcharge.

Customers will be contacted to arrange a convenient delivery date.

If delivery is required to Scotland or outside of the UK mainland please contact the office on 01246 276011.

We are able to arrange deliveries throughout Europe and Worldwide.  Please call 01246 276011 to obtain a quotation or email [email protected] with your delivery address and the items you wish to purchase in order for us to provide you with a detailed delivery quotation.

  • Delivery will be deemed as successfully made once the product has arrived at the address specified. Signatures will be required as proof of delivery. All goods must be signed for by an adult aged 18 years or over. Products will be deemed to be your responsibility once they have been received by you, your agent or the intended recipient. Any loss or damage to the products shall then be at your own risk.
  • Products will only be left at the delivery address without the recipient’s signature if you have specifically requested this and by so doing, you accept all liability as to the completeness and security of the goods. In this case we will not accept any claims for short or non-delivery of your order.
  • In case of delivery to certain locations such as hospitals, airports, hotels, ships and other business premises, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery.
  • Should delivery be refused at the delivery address and re-requested for another date, we may charge for the second delivery, as we met our delivery obligations with the initial delivery attempt. It is the recipient’s responsibility to sign for the correct number of packages as shown on the carrier’s delivery consignment note. Shortages must be noted on the consignment note where possible. You should notify us of the shortages within 3 days of delivery. If boxes look damaged on delivery, we recommend the contents are inspected before accepting and signing the delivery note.
  • We normally require a signature for the delivery. If nobody is in when the delivery is made, a card will be left by the carrier with further instructions on how to rearrange the delivery.
  • A small number of our products, as specifically mentioned, are very large and can only be sent using our special delivery service. The specialised carrier will book in the delivery. Because of this special procedure delivery may take up to an extra 14 working days.

Should you have any questions with our terms and conditions, please contact our customer services team who will be pleased to offer additional advice.

If you’re unhappy with an item you have received or you’ve changed your mind then you can find our returns policy below. If you require clarification or you’d like to speak to a member of our team please call us on 01246 276011, quoting your order number.

Items from stock (showroom/retailer)

If you have purchased an item from stock and you wish to cancel, you can do so any time prior to delivery. If you wish to cancel an order you will need to contact us via email [email protected] or call the store 01246 276011 and we can process the cancellation on your behalf. Once we acknowledge receipt of the cancellation a full refund will be issued (using the original payment method).

Special order items (items not from stock)

If you have purchased a special-order item (i.e. not from stock) we will commission the supplier to make the item specifically for you. As such, cancellation (if not received within 7 working days of you placing the order) will regrettably incur a 25% charge of the full selling price. If you do wish to cancel an order, please contact us via email [email protected] or call the store 01246 276011 and we can process the cancellation on your behalf.

Returns (delivered Items) – Online Orders

If, after receiving your item(s), you would like to make a return you can do so within 14 days of receipt. The item(s) must be returned in its original resalable condition, including branded packaging and protection where applicable. If you do wish to make a return you will need to contact us via e-mail  [email protected] or call the store 01246 276011, we can then advise on the returns process.

Please note: if an item is returned for any reason other than it being defective any delivery charges or charges associated with the collection of the item are the responsibility of the customer, and will not be refunded.

Upon receipt of the returned item it will be inspected to ensure it is in a resalable condition – once these checks are complete a full refund, minus delivery and collection costs (where applicable), will be issued via the original payment method.

Made to order items/bespoke items/contract orders

Where an item is specifically manufactured to your requirements our usual returns policy does not apply, returns can only be accepted if the item is defective or at the discretion of Eyres management.

Returns (after delivery) – In-store orders

Returns can only be accepted if the item is defective or at the discretion of Eyres management.

Further exceptions (Online & In-store orders)

Showroom Sale/Clearance items are sold as seen and no returns/refunds will be accepted if the item is defective. For more details please contact Eyres management.