Privacy Policy

EYRES OF CHESTERFIELD LIMITED CUSTOMER PRIVACY POLICY

Eyres of Chesterfield Limited is a company registered in England and Wales (collectively referred to as "EYRES OF CHESTERFIELD LIMITED", "we" or "us" in this policy).

OVERVIEW

Maintaining the security of your data is a priority at EYRES OF CHESTERFIELD LIMITED, and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times. EYRES OF CHESTERFIELD LIMITED is also dedicated to being transparent about what data we collect about you and how we use it.

This policy, which applies whether you visit our store(s), use your mobile device or go online, provides you with information about:

  • how we use your data;
  • what personal data we collect;
  • how we ensure your privacy is maintained; and
  • your legal rights relating to your personal data

HOW WE USE YOUR DATA

General

Eyres of Chesterfield Limited (and trusted partners acting on our behalf) uses your personal data:

  • to provide goods and services to you;
  • to make a tailored website available to you;
  • to manage any registered account(s) that you hold with us;
  • to verify your identity;
  • for crime and fraud prevention, detection and related purposes;
  • with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you;
  • for market research purposes - to better understand your needs;
  • to enable Eyres of Chesterfield Limited to manage customer service interactions with you; and
  • where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute)

Marketing

Promotional communications Eyres of Chesterfield Limited uses your personal data for electronic marketing purposes (with your consent) and may send you postal mail to update you on the latest Eyres of Chesterfield Limited offers. Eyres of Chesterfield Limited aims to update you about products & services which are of interest and relevance to you as an individual. You have the right to opt out of receiving promotional communications at any time, by:

  1. Making use of the simple “unsubscribe” link in emails or the “STOP” number for texts; and/or
  2. Contacting Eyres of Chesterfield Limited via the contact channels set out in this Policy

We may analyse your browsing and purchasing activity, both online and in store, and your responses to marketing communications. The results of this analysis, together with other demographic data, allows us to ensure that we contact you with information on products and offers that are relevant to you. To do so, we use software and other technology (automated processing).

Sharing data with third parties

Our service providers and suppliers In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery and marketing service providers.

Eyres of Chesterfield Limited only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to Eyres of Chesterfield Limited and to you, and for no other purposes.

Other third parties

Aside from our service providers, Eyres of Chesterfield Limited will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.

We may share your data with:

  • credit reference agencies where necessary for card payments;
  • governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so:
  • to comply with our legal obligations;
  • to exercise our legal rights (for example in court cases);
  • for the prevention, detection, investigation of crime or prosecution of offenders; and
  • for the protection of our employees and customers

International transfers

To deliver products and services to you, it is sometimes necessary for Eyres of Chesterfield Limited to share your data outside of the European Economic Area. This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. These transfers are subject to special rules under data protection laws.

If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to use ‘standard data protection clauses’ which have been approved by the European Commission for such transfers.

How long do we keep your data?

We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 10 years.

WHAT PERSONAL DATA DO WE COLLECT?

Eyres of Chesterfield Limited may collect the following information about you:

  • your name, age/date of birth and gender;
  • your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;
  • purchases and orders made by you;
  • your online browsing activities on Eyres of Chesterfield Limited websites;
  • when you make a purchase or place an order with us, your payment card details;
  • your communication and marketing preferences;
  • your interests, preferences, feedback and survey responses;
  • your location; and
  • your correspondence and communications with Eyres of Chesterfield Limited

Our website is not intended for children and we do not knowingly collect data relating to children. This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you set up an on-line account on our websites, or send an email to our customer services team. Other personal data is collected indirectly, for example your browsing or shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.

HOW WE PROTECT YOUR DATA

Our controls

Eyres of Chesterfield Limited is committed to keeping your personal data safe and secure. Our security measures include:

  • Regular cyber security assessments of all service providers who may handle your personal data;
  • We have a variety of security controls in place to protect your personal information. These include encryption, password protection,& physical safeguards & security
  • Card payments are Encrypted by our secure third party payment provider. No payment information is stored by us

WHAT YOU CAN DO TO HELP PROTECT YOUR DATA

Eyres of Chesterfield Limited will never ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from Eyres of Chesterfield Limited asking you to do so, please ignore it and do not respond.

If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.

YOUR RIGHTS

You have the following rights:

  • the right to ask what personal data that we hold about you at any time,
  • the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and
  • (as set out above) the right to opt out of any marketing communications that we may send you. If you wish to exercise any of the above rights, please contact us using the contact details set out below.

Legal basis for Eyres of Chesterfield Limited processing customer personal data

Eyres of Chesterfield Limited collects and uses customers’ personal data because is it necessary for:

  • the pursuit of our legitimate interests (as set out below);
  • the purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer; or
  • complying with our legal obligations

In general, we only rely on consent as a legal basis for processing in relation to sending direct marketing communications to customers via email or text message. Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

Our legitimate interests

The normal legal basis for processing customer data is that it is necessary for the legitimate interests of Eyres of Chesterfield Limited, including:

  • selling and supplying goods and services to our customers;
  • protecting customers, employees and other individuals and maintaining their safety, health and welfare;
  • promoting, marketing and advertising our products and services;
  • sending promotional communications which are relevant and tailored to individual customers (including administering our loyalty scheme);
  • understanding our customers’ behaviour, activities, preferences, and needs;
  • improving existing products and services and developing new products and services;
  • complying with our legal and regulatory obligations;
  • preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;
  • handling customer contacts, queries, complaints or disputes;
  • managing insurance claims by customers;
  • protecting Eyres of Chesterfield Limited, its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to Eyres of Chesterfield Limited;
  • effectively handling any legal claims or regulatory enforcement actions taken against Eyres of Chesterfield Limited; and
  • fulfilling our duties to our customers, colleagues, shareholders and other stakeholders

Cookies Policy

What are cookies?

Like most websites, Eyres of Chesterfield Limited websites use cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

Information collected

Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details. Eyres of Chesterfield Limited can use cookies to monitor your browsing and purchasing behaviour.

How are cookies managed?

The cookies stored on your computer or another device when you access our websites are designed by:

  • Eyres of Chesterfield Limited, or on behalf of Eyres of Chesterfield Limited, and are necessary to enable you to make purchases on our website;
  • third parties who participate with us in marketing programmes; and
  • third parties who broadcast web banner advertisements on behalf of Eyres of Chesterfield Limited

What are cookies used for?

The main purposes for which cookies are used are:

  1. For technical purposes essential to effective operation of our websites, particularly in relation to online transactions and site navigation
  2. For Eyres of Chesterfield Limited to market to you, particularly web banner advertisements and targeted updates
  3. To enable Eyres of Chesterfield Limited to collect information about your browsing and shopping patterns, including to monitor the success of campaigns, competitions etc
  4. To enable Eyres of Chesterfield Limited meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties

How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use.

What happens if I disable cookies?

This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our sites.

CONTACT INFORMATION

If you have any questions about how Eyres of Chesterfield Limited uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following means:

  • phone us on: 01246 276011
  • e-mail us at: enquiries@eyres-furniture.com
  • write to us at Eyres of Chesterfield Limited, Holywell Street, Chesterfield S41 7SB

You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk.

UPDATES

This policy was last updated in May 2018